Privacy Policy jo aapke liye likha gaya hai
pk243 par jab aap account kholia to hum samajhte hain ki aap apni personal information hamara sath share kar rahe ho. Ye policy batata hai ke hum us...
Kya hum collect karte hain aur kyun
Aapka naam, phone number, email address, aur JazzCash, Easypaisa, SadaPay ya Raast account details — yeh sab hum collect karte hain jab aap account banate ho. Withdrawal verification ke liye hum aapke documents bhi maang sakte hain. Account security aur fraud detection ke liye ye sab jaroori hai. Hum ye data sirf aapke account ko chalane, payments ko process karne, aur local
qanoon ke matalab hum jo reporting karti hain us mein use karte hain. JazzCash, Easypaisa, SadaPay aur Raast—ye payment providers—unhein bhi aapka data chahiye hota hai. Hum us data ko sirf jahan local law ijazat deta hai wahan share karte hain.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
Privacy ke baare mein poocho
Agar aapko apne data ke baare mein kuch poochna hai, ya kisi information ko delete karwaana hai, to hum yahan hain.
Email Support
[email protected] par likho. Hum 48 ghanton mein jawaab de denge aapke data ya privacy ke sawaal ke baare mein.
Account Settings
Apne account mein ja kar 'Privacy & Data' section dekho. Wahan se aap apni preferences badal sakte ho aur data access request kar sakte ho.
Live Chat
Hamari support team daily 10 AM se 10 PM (Pakistan time) tak live chat par available hai. Privacy-related sawaal directly pooch sakte ho.
Kaise hum aapka data surakshit rakhte hain
Security hamari priority hai. Hum banking-level encryption use karte hain, regular security audits karate hain, aur third-party vendors ko bhi strict data agreements dete hain. Aapka password encrypted rahta hai. Payment data...
Encryption
Aapka login aur payment information SSL encryption ke zariye protected rahta hai. Jab aap JazzCash, Easypaisa ya Raast use karte ho, woh data alag secure tunnel se jaata hai.
Access Control
Sirf authorized employees ko hi aapka personal data dekh sakte hain. Hum internal access logs rakhte hain. Kisi unauthorized person ko data tak poch nahin milta.
Third-Party Vendors
Payment processors, email services, jo companies hum use karte hain unhain bhi data protection rules follow karne hote hain. Hum unhe legal agreements mein bind karte hain.
Data Retention
Aap ka data tab tak rakhte hain jab tak aap account active rakhte ho, plus compliance ke hisaab se kuch waqt aur. Delete request karne par hum data hata dete hain jahan local law ijazat de.
Breach Response
Agar kisi tarah ka security incident ho to hum 72 ghanton mein notification de denge. Hum authorities ko report karate hain jo supported ilaqon mein zaroori hote hain.
Compliance Audits
Regularly third-party security audits karate hain. Hum local Pakistan data protection guidelines aur international standards ko follow karte hain.
Humara privacy approach kaisa hai
Aapko clarity chahiye—yeh section batata hai ke hum alag kyun hain jab baat privacy ki ho.
| Transparent language | Hamara policy simple Roman Urdu mein likha hai, nahi legal jargon mein. Aap samajh sakte ho kya ho raha hai. |
|---|---|
| Local payment awareness | Hum JazzCash, Easypaisa, SadaPay aur Raast ke data flow ko clearly explain karte hain. Payment provider access ko hide nahin karte. |
| User rights | Aap apna data download kar sakte ho, correction maang sakte ho, ya delete karte kahe to deletion request kar sakte ho. |
| No hidden sharing | Hum aapka data marketing partners ko nahin dete bina aapki consent ke. Third-party sharing explicitly likha hua hai. |
| Pakistan-first legal stance | Supported ilaqon mein local law ke rules follow karte hain. Complying behavior transparent rakha gaya hai. |
| Regular updates | Jab policy change hota hai to notification milta hai aapko. Sudden changes nahin. Update history available hai. |
| Support accessibility | Privacy questions ke liye dedicated email, live chat aur account settings se direct contact kar sakte ho. |
Ye features aapka data ko secure rakhte hain
Hamara platform aisa design kiya gaya hai ke aapka privacy built-in ho, add-on nahin. Har feature—account settings se leker withdrawal tak—privacy ke sath likha gaya hai...
Data Download
Account settings se apna sara data (history, personal info, transactions) download kar sakte ho. Portable format mein milta hai.
Correction Rights
Agar aapka koi data galat hai to 'Edit Profile' se fix kar sakte ho ya support ko email karo. Hum update kar denge.
Deletion Requests
Aap apna account aur associated data ko delete karne ka request kar sakte ho. Hum verification ke baad 30 dino mein process kar denge.
Communication Preferences
Account settings mein aap choose kar sakte ho ke aapko kaunse emails chahiye. Marketing communications ko OFF kar sakte ho.
Session Security
Aapka login session encrypted rahta hai. Auto-logout feature 30 minutes inactivity ke baad activate hota hai.
Payment Data Separation
JazzCash, Easypaisa, SadaPay aur Raast ke account details alag secure servers par rakhte hain. Main database mein full account number store nahin hote.